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Frequently asked
Short answers about products, orders, delivery, and support.
Sizing & fit
How should I compare sizing?
The listed bust, waist, hips values are garment measurements. For the closest comparison, measure a similar dress that fits the way you like, then search using those numbers and choose how close the match should be.
What if I am still unsure?
Use the contact page before buying and ask us to confirm any listed measurement.
Shipping
How quickly will my order ship?
Your order will be prepared carefully and sent as soon as it is ready. Tracking is provided when available.
How much does shipping cost?
The exact shipping rate appears at checkout before payment.
Returns
What is the return policy?
All sales are final. If an item arrives damaged, was measured incorrectly, is materially different in size or scale from the listing, or is otherwise substantially different from its description, contact us and we'll make it right.
How are approved refunds handled?
Approved refunds are sent to the original payment method as soon as we can.
Payment
What payment methods are available?
Available payment methods are shown at checkout. You will see the complete total before confirming payment.
Is checkout secure?
Payment details are encrypted and handled by the selected payment processor. We do not store your card number.
Accessories & extras
Are accessories available?
Accessory availability is shown on each product page. Eligible listings may also include Black Mesh Opera Gloves (Free with this dress).
Still have a question?
Contact support before buying.