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Frequently asked

Short answers about products, orders, delivery, and support.

Sizing & fit

How should I compare sizing?

Compare the listing measurements with your own bust, waist, hips measurements. Saved measurements can help you compare listings consistently.

What if I am still unsure?

Use the contact page before buying and ask us to confirm any listed measurement.

How quickly will my order ship?

Your order will be prepared carefully and sent as soon as it is ready. Tracking is provided when available.

How much does shipping cost?

The exact shipping rate appears at checkout before payment.

What is the return policy?

Every piece is one of a kind, so sales are final — but if we got something wrong, we'll make it right.

How are approved refunds handled?

Approved refunds are sent to the original payment method as soon as we can.

What payment methods are available?

Available payment methods are shown at checkout. You will see the complete total before confirming payment.

Is checkout secure?

Payment details are encrypted and handled by the selected payment processor. We do not store your card number.

Are accessories available?

Accessory availability is shown on each product page. Eligible listings may also include Black Mesh Opera Gloves (Free with this dress).

Contact support before buying.